Arnav Sudhansh Itikyala
Summary
Versatile and results-driven professional with a rich background in strategic planning, project management, data analysis, and customer relationship management. Equipped with a blend of technical acumen and customer-focused experience, ready to deliver exceptional results in roles ranging from Business and Data Analysis to Customer Success and Strategic Account Management.
Experience
Freelance Business Consultant (Growth & RevOps) | Multiple Clients
December 2022 - Present, India & Europe.- Conducted in-depth market research and competitive analysis to recommend strategic growth opportunities and enhance product offerings.
- Assisted in creating & improving GTM strategies; monitored and adjusted the implementation based on market dynamics and executional challenges.
- Presented findings and recommendations on a biweekly basis, fostering relationships and ensuring alignment on project goals tied to growth & retention.
Marketing - New Product | Libon
April 2021 - November 2022, Paris, France.- Evaluated market trends and recommended potential expansion opportunities to CXOs, in a telecom start-up.
- Spearheaded the gradual launch of 2 new products in 22 international markets, exercised data and market insights to plan and executed successful go-to-market strategies and assessed their performance to stabilize in maturity.
- Modeled pricing strategies and catalogs for new product's life cycles, drew on data related to competitors and consumer behavior, which led to an increase in adoption by 22% and retention by 48%.
Senior Operations & Strategy Manager | Awign
January 2020 - October 2020, India.- Managed a team of 8 operations' executives in a fast-paced startup environment, responsible for seamless on-ground operations, monitoring project performance, and coordinating with cross-functional teams.
- Pioneered and managed strategic operational projects during a global crisis, which led to the development of new revenue streams, adding 13% extra revenue in a month and improving customer retention.
- Utilized data analytics to drive process optimizations, achieving a 20% cost reduction while maintaining project delivery excellence.
Customer Growth & Category Manager | Swiggy
June 2019 - January 2020, India.- Co-managed P&L of 4 metropolitan cities, headed new and existing accounts, with a team of 12 sales managers, for a leading food delivery startup, enhanced the team performance with regular mentoring and monitoring.
- Led category management and strategic sales initiatives, resulting in a 9% revenue increase through improved customer satisfaction and account growth.
- Directed data-driven strategies for product optimization and market alignment, enhancing both customer engagement and business outcomes.
Strategic Accounts & Customer Success Lead | Uber Eats
September 2017 - June 2019, India.- Nurtured strong relationships with 100+ key accounts ranging from enterprise brands to hyper-local brands, with a consultative approach that included understanding their internal constraints and suggesting best practices.
- Developed and executed account and customer success strategies, which increased market share by 35% and solidified customer relationships.
- Analyzed performance data to guide strategic improvements, directly impacting customer satisfaction and partner retention.
- Monitored performance of 3 major cities, representing 75% of Uber Eats' quarterly revenue, using data analytics tools such as Excel, SQL, and Tableau, and presented reports to partners with actionable insights.
CEO/Co-founder | Plantastic Private Limited
December 2012 - September 2017, India.- Led, developed, and executed multiple events for 20+ corporate clients, including Below the Line & TTL promotions, generating a revenue of €170,000 in a year.
- Identified, approached, and grew a pipeline of customers through networking, cold calling, email campaigns, digital marketing campaigns, and organized their data through CRM, increased customer retention by 8% quarterly.
- Oversaw, analyzed, and improved daily operations, client relations, and event logistics based on post-event analysis and client feedback, strengthening customer satisfaction, and increasing Google business rating from 3.5 to 4.2 stars in a year.
Supply & Category Expansion Specialist | Airbnb
November 2015 - January 2017, India.- Analyzed and benchmarked existing supply to identify growth opportunities and set up the host network, resulting in a 20% increase in hosts in the network, improving the user experience.
- Increased the number of listings in South India from 300 to 6000 in 12 months through lead generation, sales, and online marketing, while ensuring adherence to Airbnb's quality standards.
- Executed deals and planned partnerships for market activation; generated $200K in revenue and increased active host accounts by 2% by identifying hyper-local initiatives and projects via networking.
Education
Masters in Management of Information & Knowledge Systems | Université Paris 1 Panthéon-Sorbonne
2022, Paris, France.Master of Business Administration | Université de Bordeaux
2021, Bordeaux, France.Skills
Strategic Planning & Execution, Data Analysis, Business Intelligence, Customer Relationship & Success Management, Project & Operations Management, Financial Modeling, Market Analysis, Analytics, Communication, Stakeholder Engagement, Problem-Solving, Decision Making, Improvement, Cost Optimization, Agile Methodologies, Scrum, Team Leadership, Cross-Functional Collaboration